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DICOM videos dont't run on MicroDicom 32 bit

Posted: Fri May 04, 2018 8:14 pm
by ZehHa
We have a couple of desktop computers still running with 32 bit Windows. I can't get MicroDicom 32 bit to show any DICOM video from Philips Ultrasound machines. The MicroDicom 64 bit version shows no issues, the video loops run smoothly. But not on MicroDicom 32 bit. I just get a black window. Tried legacy versions as well as the current MicroDicom 2.7.9, makes no difference.

Is this a known issue? Sadly, I could not search this topic, as "video" is a common word that is not allowed to be searched for. :o

Re: DICOM videos dont't run on MicroDicom 32 bit

Posted: Fri May 04, 2018 10:03 pm
by simeon
Hello,
Could you tell me the version of the Windows 32bit? Also could you send us the sample files that you can't view? Please write us on support@microdicom.com

Re: DICOM videos dont't run on MicroDicom 32 bit

Posted: Mon Jun 18, 2018 10:11 am
by ZehHa
Sorry for not replying earlier. You will get an email with the dicom file soon.

The issue occurred on Windows 7 Professional, Service Pack 1.